Cell C begins buyer migration – what you want to know

Cellular operator Cell C says it’s making progress with the implementation of its community technique as a part of its turnaround technique, aimed toward bettering operational effectivity.

The migration course of, it stated, has began with contract and broadband prospects and is because of be accomplished within the subsequent two months. The phased transition of pay as you go prospects will likely be confirmed sooner or later, Cell C stated.

The group stated that its community technique will allow the corporate to supply community providers to prospects by way of roaming agreements with associate networks whereas persevering with to supply a full Cell C buyer expertise.

“Community roaming agreements are being applied over three years throughout which period Cell C will transition prospects from its personal community onto associate networks, and decommission its personal towers within the phased course of,” it stated in a press release on Wednesday (13 January).

“Our strategic imaginative and prescient is to distinguish ourselves by specializing in revolutionary services and products with out being homeowners of capital-intensive infrastructure. This creates extra flexibility and capability to ship the fitting high quality of service to our present and future prospects,” stated Cell C CEO, Douglas Craigie Stevenson.

“Cell C is pioneering the evolution of the MNO house in South Africa by changing into a major wholesale purchaser of community capability and infrastructure providers. It’s a win-win as the person operators ship segmental experience to the good thing about everybody within the business.”

By adopting a community roaming mannequin, Cell C stated it hopes to advertise extra resourceful use of the telecommunications infrastructure capability within the nation, enhance the general community connectivity and supply prospects with a greater buyer expertise.

“We’re shifting nearer to our imaginative and prescient that gives prospects high quality community entry and makes Cell C a customer-first service supplier, enhancing lives and offering digital options on a scalable high quality telco platform.

“Operationally the enterprise is getting stronger, and a profitable recapitalisation will safe the long-term sustainability of Cell C,” stated Craigie Stevenson.

What prospects have to know

To minimise any impression on service Cell C has known as on contract and broadband prospects to activate “Information Roaming” manually on their cellphone’s settings.

You probably have a router you’ll need to do that by way of a PC. For Apple gadget customers, their knowledge roaming will likely be activated routinely.

Cell C stated it should ship prospects 3x SMS previous to the cutover going down. “It’s vital to not ignore these,” the group stated. Cell C stated it has ready a useful step-by-step information on its web site.

Learn: Cell C stories R7.5 billion loss

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